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Kill these 10 Words from your Copy to Improve Marketing Performance

gobbledygookWords. Often it's the little things that turn visitors off after arriving at your Website, reading your copy in a brochure or sales letter, or suffering through a bad PowerPoint presentation.

The technology business is rife with words in Website, whitepaper copy and bad PowerPoint presentations, that I call "product-speak".

Write from your Best Customer's Point of View

When people read your copy, visit your Website or sit through your presentation, they are doing so because they have pressing issues or problems that they need to solve. When you write - start from the point of view of your buyer's needs, not your "ground-breaking" product, unless you want to sound just like your competition.

David Meerman Scott calls these words Gobbledygook and he wrote a brilliant E-Book that you can download instantly called The Gobbledygook Manifesto.

You can even run your copy through a content analysis tool called Gobbledygook Grader, to identify text that could be improved.
You might find David's blog "The Four P's of Marketing" that topples one of the pillars of marketing literature worth a read...and a laugh!

If you need help in translating your "product speak" into something that your visitors will want to read, then we can help.

In our work with technology companies in creating website messaging and whiteboard stories, we see the following words or phrases frequently.

My Top 10 "Product-Speak" words.

1. Revolutionary

I think not. Technology evolves slowly and every innovation is built on prior innovations. According to W.Brian Arthur in The Nature of Technology, it's a process of combinatorial evolution.

2. Unique

If your product is truly unique, no-one would know about it. You as a human being are unique, because there is only one of you. In reality no matter how smart you are, or how cool your idea/product is, you'll find someone else has already made it or is building something very similar, right now.

3. Leverage

I don't know when this word made it into the technology lexicon. I had never heard of it until I joined the technology industry and since then I hear it every day.

4. Key

I have a key that I use to get in the door of my house and one to operate my car. There are plenty of words you could use instead of key to describe something; how about important, main, big, central, priority.

5. Next Generation

This is a play on words if you are talking about an existing product; if it was truly next-generation it wouldn't be available yet.

6. World Class

This is interesting. Being an Australian, where for many years we had a cultural cringe or global inferiority complex, it was important for our entertainers, artists, writers, sports-people and anything that the left our shores to be "World-class". I get the feeling that when someone brags about being World-class, it probably isn't.

7. Leading Edge (see also Cutting Edge)


8. Ground Breaking

I have included a visual for clarity.

9. Best-of-Breed


10. Award Winning

Yawn, and yes please delete page 3, listing your awards from your corporate PowerPoint presentation. No-one cares how many awards you've won....except you and maybe your Mom and your investors.

Time to Bring Outside Sales Inside - A Guide to Virtual Selling

b2b salesThis article is relevant for B2B technology sales professionals, not just inside sales, as we are all becoming more virtual in our engagement with prospects and customers. 

Findings from the CSO Insights 2011 Telemarketing/Inside Sales Performance Optimization survey set the stage for our conversation. The big Aha in the 2011 survey is that nearly 50% of inside sales are selling independent of field sales.

Inside Sales - No Longer a Junior Partner

The perception of inside sales as the junior partner, being confined to lead-gen, appointment setting and qualifying is changing, as inside sales increasingly handle the complete sales cycle and create trusted adviser relationships with clients. Soon this will become the dominant mode of selling.

Inside Sales Effectiveness Focus in 2011

Inside Sales Priorities

Once again the top priorities for sales leaders in the CSO Insights survey are to align sales and marketing and to increase lead generation.

These two objectives are inextricably linked, only in my view, sales leaders have them in the wrong order and I propose the following priorities.

1. Sales and Marketing Alignment

  1. As a first step, we need to align sales and marketing messaging around product usage and value creation; features and benefits selling is dead and most marketing teams have work to do to translate features and benefits ("product-speak") into something the sales team can actually use to engage prospects.
  2. Aligning sales and marketing also means agreeing on the definition of what makes a sales-ready-lead. Innovative companies like HubSpot have established service level agreements between marketing and sales and both groups are tightly aligned in their objectives.

2. Enhancing Lead Generation

Once you’ve established a value proposition that is built on product usage and value creation, you have something that both sales and marketing can use. Creating content that prospects value attracts interested visitors to your Website; engages and converts them into leads using an Inbound Marketing process.
David Baga  
I spoke to David Baga, VP Sales at hot SFO-based RocketLawyer last week about his challenges in running a rapidly growing inside sales team. (RocketLawyer is a fast growing startup designed to make legal services easy and affordable for individuals and SMBs)

"The #1 challenge is connect rate....getting the prospect on the phone is becoming increasingly difficult. Cold calling is virtually impossible in today’s environment and would be a crude waste of time and money compared to an inbound marketing engine.”


Inbound Lead Generation Requires a Technology Foundation

Baga continued, “We need interested prospects to raise their hand and Inbound Marketing platforms like Marketo and HubSpot make this possible and the performance predictable.

Our lead generation is dependent on an integrated technology fabric consisting of:-
•    Inbound Marketing Automation platform (Marketo)
•    CRM systems (
•    Cloud-based call center technology with predictive dialers, ACD (auto-dialers), IVR (Interactive voice response) (Five 9’s)
Putting this stuff together and delivering the right content at the right time is hard to do; we’ve been at it 9 months now and are just beginning to realize the benefits of our efforts”

3. Revising Sales Team Structure.

There is a perception in sales that inside sales earning potential is limited. This is no longer the case and it is possible to achieve income parity with outside sales reps in many inside sales positions.

“We have chosen to centralize our sales team so that we can provide them with technology, education, collaborative support and sales management needed for high productivity. The productivity gains alone make it advantageous over individuals working out of a home office”, added Baga, like RocketLawyer and HubSpot have created very successful, centralized inside sales teams. has created various roles and specializations for their inside sales team to provide a career path for advancement and to lower customer acquisition cost.

A typical Inbound Sales team structure is;
•    Lead Development – work inbound leads, responsible for lead qualification, pass lead on.
•    Small Business Representatives - quota carrying, responsible for a territory
•    Account Executives - responsible for major accounts; travel from time-time to meet customers

4. Revising Sales Process

BANT - Discovery and Qualification, the Achilles heel of selling.

If salespeople spent less time talking about their products and more time listening to the buyer's answers of their insightful questions, they would improve their diagnosis of the client condition.

Without a strong qualification process like BANT, underpinned by skilled diagnosis and discovery, pipeline reviews and forecasting are a magical and mystical event.

Using a whiteboard to Create Buyer Vision

On the minus side, inside selling means salespeople must work harder to develop rapport because the visual dimension is missing in the communication feedback loop.

The good news is that there are new tools that can really help in creating a dialogue and engaging the buyer around their issues. My WhiteboardSelling customers are spread across the World and 95% of my sales calls are virtual. I prefer to sell this way now.

Using the Paper-Show digital whiteboard and GotoMeeting or Webex videoconferencing service enables me to engage buyers in a whiteboard discovery session and present our approach to the prospect’s sales and marketing challenges using a whiteboard and to gain excellent feedback at every transition in the process.

I follow up the meeting with a qualification confirmation letter with the whiteboard from our session embedded as a .jpeg in the letter. This has a huge impact on forecasting accuracy as the qualification confirmation process eliminates non-buyers at the outset and makes it much easier for your mentor or internal champion to build and position your case against competing projects.

5. Facilitating a Buying Process.

Shift in Power in the Buy-Sell Equation.

The relationship with buyer has shifted from managing the sales process to facilitating a buying process…prospects buy when they are ready to buy.

“We spend a lot of time and effort with our middle funnel process generating relevant information that maps to buying needs/process once the visitor has converted into a lead by completing a form.   
With the buyer in control, lead nurturing is essential to manage and establish a trusted relationship and stay top of mind until the buyer is ready and to measure online behavior and interaction. Leads are scored based on activity and routed to sales at the right time.” said Baga.

Take Aways:

1. Sales and Marketing alignment is step 1 on the journey to improved sales performance for Inside sales.
2. Inbound Marketing underpinned by a tightly integrated technology fabric is no longer an option – it's essential to Inside Sales Success.
3. Lead nurturing is the way to stay top of mind and build a relationship with prospective customers until they are ready to buy.
4. Skilled whiteboarding can restore the communication imbalance in a virtual environment.
5. You don’t have to sweat closing deals if you have done your job in discovery and qualification.


Visual Storytelling and Presentations that Sell

visual storytelling

Selling with Pictures and Emotion

What makes a great sales presentation and what's the difference between a good presenter and poor presenter?
Lets get crystal clear about the purpose of a sales presentation.

Here's my new definitiion, "the purpose of a sales presentation is to have the audience interact with both the presenter and the material to engage, transform and activate the audience to create change."

The best presenters successfully weave a story around the buyer's current condition... "what-is"; they engage emotions and lead the buyer to understand "what-could-be" as a result of using your products/services and conclude with a call to action or logical next steps.

Great presenters make the buyer the center of the story. Great presentations are delivered in a true dialogue with the audience....images and props serve as visual aids - where appropriate.  It's not about Powerpoint slideshow technique or bullets.

Steve Jobs' 2007 iPhone announcement is continually referenced as an exemplar presentation. Steve uses emotion, humor and props as well as dramatic music.... his images are simple and powerful and add clarity and weight to the point he is making. His timing is perfect and he knows the material and this comes from rehearsing the presentation more than 20 times.

The Hero's Journey Story Structure

WhiteboardSelling's Message development phase uses a visual storytelling structure when creating whiteboards that loosely follows the Hero's Journey structure to create contrast between "what is" and "what could be" and engages the buyer in conversation around the challenges of the "now".

The Hero's Journey from Nancy Duarte's Resonate

(click on the image to view an enlarged image)

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